BYOD: How to Manage a New Era of IT Support for Employee-owned Mobile Devices

Posted on by Lane Jesseph Posted in Blog, Consumerization, Enterprise, IT





Originally posted by Shahin Pirooz, Computer Technology Review

BYOD sounds like a recipe for happy hour. But in today’s enterprise environment, BYOD – or bring your own device – is less than a happy occasion for the IT staff.

Executives and employees alike are purchasing their own iPhones, iPads and Android-based smartphones and tablets, and increasingly using these devices for both work and pleasure. As a result, a figurative tidal wave of employee-owned mobile devices is flooding the enterprise workspace. There are distinct benefits to employees using devices with which they’re comfortable – they improve productivity and employee satisfaction. And BYOD is enabling enterprises to reduce their mobile expenses.

Despite these advantages, allowing employees to use their personal devices can introduce a number of complexities for the enterprise IT staff. Not only does it add to the tasks of already-overburdened IT employees, but if not managed properly BYOD can introduce security concerns and require greater in-house expertise for support and management of a wider array of technology.

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